As a parent, you may be dissatisfied with matters concerning the school. In most cases, it is wise to contact the teacher, IB teacher or headmaster at an early stage. Often, a solution can be found by mutual agreement. See
here a schematic representation of the steps of the complaints procedure.
Reporting to the board
In case of serious complaints, such as sexual harassment, bullying or discrimination, you can contact an external confidential advisor. In the case of suspected sex offences, staff are obliged to report this immediately to the board, which must then make a report. In such cases, the internal confidential counsellors refer directly to the external confidential counsellor.
Submitting a formal complaint
When consultation at school level does not provide a solution, a formal complaint can be submitted to the Amstelwijs board or to the complaints committee.
Important: According to the complaints procedure, you first go through the following steps before filing a formal complaint:
- Consultation with the person involved
- Discussion with the management
- Contact with the internal or external confidential advisor
- Submit a formal complaint to the competent authority or the complaints committee
External confidential advisor
The external confidential advisor is independent and investigates whether mediation is possible. If necessary, she will guide you further in the procedure and can support you in submitting a complaint to the board or the complaints committee. The confidential advisor has a duty of confidentiality, even after her duties have ended.
Contact details for external confidential counsellors:
Wendy Schoegje (06-52123253) of Adviespraktijk David and Van Wezel
Submitting a formal complaint
A formal complaint must be submitted in writing and signed to:
Amstelwijs
For the attention of Mr H. van Velzen
Kalkbranderij 2
1185 ZX Amstelveen
Tel: 020-4262460
E-mail: info@amstelwijs.nl
Landelijke Klachtencommissie Onderwijs
For the attention of the secretary onderwijsgeschillen
Postbus 85191
3508 AD Utrecht
Tel: 030-2809590
Fax: 030-2809591
Email: info@onderwijsgeschillen.nl
Website: www.onderwijsgeschillen.nl
Trust inspector
For independent advice on issues such as bullying, sexual harassment or discrimination, you can contact the trust inspector. They can be reached during office hours at: 0900 - 111 3 111
The confidential inspector can advise on finding a solution or making a report.
